FAQ
Updates can be performed via the BMC WebUI or IPMI tools. Please follow the official firmware package and instructions to ensure power stability.
Our server platforms support the latest generation Intel® Xeon® and AMD EPYC™ processors, and DDR5 ECC Registered DIMM. Please refer to the product specification page for maximum capacity and supported frequency.
Refer to each product's AVL (Approved Vendor List) on its product page.
Press the <Del>, <F2>, or <ESC> key when the vendor logo appears on the POST screen during boot-up to enter the BIOS interface.
Connect the management network cable to the BMC port. The default is DHCP login. For JBOD products, the default IP is 192.168.11.11, and the default username/password is admin / admin. Please change the password immediately after logging in.
Updates can be performed via the BMC WebUI or IPMI tools. Please follow the official firmware package and instructions to ensure power stability.
This message indicates that one of the power supplies in the redundant power module is not outputting correctly or has been unplugged. Please confirm both power supplies are plugged in and powered on.
Downloadable by using the "System Event Log" function in the IPMI WebUI, or executing the command line tool: ipmiutil sel -v sel.log
Yes. Initially, during system startup, fans run at full speed to ensure thermal safety. Once the BMC is initialized and sensor data is acquired, the fan speed will automatically adjust to the default setting.
Please check the following steps: 1. Check if the power cord and PSU indicator lights are normal. 2. Confirm if the 5VSB light on the motherboard is lit. 3. Remove unnecessary cards or modules and try powering on again. If it still fails, please contact technical support.
Remove the motherboard battery for 5 seconds, then reinstall. Refer to the user manual (downloadable from product webpage) for detailed processes.
The CMOS battery voltage is low (below 2.7V). Please replace the battery.
Please refer to each product’s AVL for OS compatibility information.
Each AIC product has a unique serial number sticker on the chassis, motherboard, or backplane.
Please submit the request through RMA page, providing the product serial number, failure description, and relevant photos. Our RMA team will respond within 1–2 business days.
Three (3) years from invoice date unless otherwise specified.
Email support@aicipc.com or contact your local AIC FAE.
Please contact your AIC Sales representative or fill in the “Contact Us” Form on the website.
