周年紀念圖
ESG
Language

FAQ

HOME FAQ
Firmware
Q1

How can I update the BIOS or BMC firmware?

A

Updates can be performed via the BMC WebUI or IPMI tools. Please follow the official firmware package and instructions to ensure power stability.

Q2

How can I enter the BIOS setup?

A

Press the <Del>, <F2>, or <ESC> key when the vendor logo appears on the POST screen during boot-up to enter the BIOS interface.

Q3

How can I access the BMC / IPMI Web interface?

A

Connect the management network cable to the BMC port. The default is DHCP login. For JBOD products, the default IP is 192.168.11.11, and the default username/password is admin / admin. Please change the password immediately after logging in.

Q4

What does “Power Redundancy Lost” mean?

A

This message indicates that one of the power supplies in the redundant power module is not outputting correctly or has been unplugged. Please confirm both power supplies are plugged in and powered on.

Q5

How can I export the System Event Log (SEL)?

A

Downloadable by using the "System Event Log" function in the IPMI WebUI, or executing the command line tool: ipmiutil sel -v sel.log

Q6

Is it normal that the fan speed is high during boot-up?

A

Yes. Initially, during system startup, fans run at full speed to ensure thermal safety. Once the BMC is initialized and sensor data is acquired, the fan speed will automatically adjust to the default setting.

Q7

What should I check if the system cannot power on?

A

Please check the following steps: 1. Check if the power cord and PSU indicator lights are normal. 2. Confirm if the 5VSB light on the motherboard is lit. 3. Remove unnecessary cards or modules and try powering on again. If it still fails, please contact technical support.

Q8

How to clear CMOS?

A

Remove the motherboard battery for 5 seconds, then reinstall. Refer to the user manual (downloadable from product webpage) for detailed processes.

Q9

Why does the system show “Boot type changed from Legacy to Dual”?

A

The CMOS battery voltage is low (below 2.7V). Please replace the battery.

INQUIRY
00
COMPARE
周年紀念圖
Search
Language
INQUIRY
00
COMPARE
Inquiry Products

total 00 items

Add more products Inquiry
COMPARE

total 00 items

We use cookies to allow our website to function properly, personalize content and ads, provide social media features, and analyze traffic. We also share information about your use of our website with our social media, advertising, and analytics partners.

Manage Cookies
Privacy

Privacy Settings

We use cookies to allow our website to function properly, personalize content and ads, provide social media features, and analyze traffic. We also share information about your use of our website with our social media, advertising, and analytics partners.

Privacy Policy

Manage Consent Settings

Essential Cookies

Accept All

These cookies are essential for the website to function and you cannot disable them in your system. They are typically set only based on your actions (i.e., service requests), such as setting privacy preferences, logging in, or filling out forms. You can configure your browser to block or alert you to these cookies, but this may cause some website functions to malfunction.

Function Cookies

These cookies allow for enhanced functionality and personalized content, such as video and live chat. We or third-party providers whose services we have added to our pages may configure these cookies. If you do not allow the use of these cookies, some or all of the features may not function properly.

Marketing Cookies

Marketing cookies are used to track a visitor's journey on the website. Their purpose is to display ads that are relevant to or appeal to individual users, making them important to publishers or third-party advertisers.

Targeting cookies are set by our advertising partners through our website. These companies may use cookies to build a profile of your interests and show you relevant ads on other websites. They only need to recognize your browser and device to function. If you do not allow the use of these cookies, you will not be able to experience targeted advertising on different websites.

Social media cookies are set by a range of social media services we have added to our website to enable you to share our content with friends and networks. They can track your browser and build a profile of your interests across other websites. This may affect the content and messages you see when you visit other websites. If you do not allow the use of these cookies, you may not be able to use or view these sharing tools.