BMC user name and password are both set as admin as default.

For AIC server product, the BMC default IP address is set as DHCP; users can change BMC IP setting in BIOS to either DHCP or Static IP. For AIC JBOD with BMC, the BMC IP is 192.168.11.11 as default.

Please refer to product’s AVL for reference: https://www.aicipc.com/en/page/172-191

Please refer to product’s AVL for reference: https://www.aicipc.com/en/page/172-191

Please refer to product’s AVL for reference: https://www.aicipc.com/en/page/172-191

AIC's standard warranty period is three (3) years (starting from invoice day); unless there are special business terms and conditions to be applied with.

Users can find product user manual under each product’s download webpage.

To clear CMOS on the motherboard, please remove the system battery on the motherboard for more than 5 seconds and install the battery back to clear the COMS. For specific motherboards, please refer to the motherboard user manual for further CMOS clear instruction.

All AIC products are named with a unique serial number which is using stickers attached on the products such as on the chassis, motherboard, backplane, bridge board, and so forth.

To apply RMA, users can apply RMA directly on AIC official website: https://www.aicipc.com/en/RMAForm-Original/RMA; or users can contact with AIC Sales to submit the RMA request. Further RMA policy, please visit: https://www.aicipc.com/en/RMAForm-Original/RMA

For technical support, please submit service ticket via support@aicipc.com; or contact with local FAE for technical support.

For ODM/OEM project, please contact with AIC Sales directly for more information. (https://www.aicipc.com/en/service/176-224)

Users can refer to each product’s AVL to check Operation Systems compatibility.

User can refer to AIC JOBD HDD AVL for various selections. ( https://www.aicipc.com/en/page/172-191)

For general support, users can go on AIC official website to fill out Contact Form and tell us how we can help you: https://www.aicipc.com/en/service/176-224

Yes. M.2 SSD can be used on AIC products with onboard NGFF(M.2) M key support SATA/PCIe x4; however, to use M.2 SSD for bootable device, it supports on Intel Purley platform only.

This is a compatibility issue between the Adaptec SAS Card and AIC Storage Server, and requires customized EOB firmware to fix the problem. Please contact with AIC support directly for more information (support@aicipc.com).

Please download the latest BIOS/BMC firmware from:

https://www.aicipc.com/image/images/psg/HA401-LB_BIOS_Firmware.zip https://www.aicipc.com/image/images/psg/HA401-LB_BMC_Firmware.zip

Please refer to the BIOS/BMC section in user manual for instruction.