How to update BIOS and BMC on AIC products?
To update AIC BIOS and BMC, please refer to each product user manual.
What’s the default BMC user name & password on AIC products?
BMC user name and password are both set as admin as default.
What’s the BMC default IP address on AIC products?
For AIC server product, the BMC default IP address is set as DHCP; users can change BMC IP setting in BIOS to either DHCP or Static IP. For AIC JBOD with BMC, the BMC IP is 192.168.11.11 as default.
What memory models are supported on AIC products?
What CPU brand/model are supported on AIC products?
What kind of PCIe cards are supported on AIC products?
What is the warranty of AIC products?
AIC's standard warranty period is three (3) years (starting from invoice day); unless there are special business terms and conditions to be applied with.
Where do I find product user manual?
Users can find product user manual under each product’s download webpage.
How to clear CMOS?
To clear CMOS on the motherboard, please remove the system battery on the motherboard for more than 5 seconds and install the battery back to clear the COMS. For specific motherboards, please refer to the motherboard user manual for further CMOS clear instruction.
How to identify AIC product serial number?
All AIC products are named with a unique serial number which is using stickers attached on the products such as on the chassis, motherboard, backplane, bridge board, and so forth.
How to apply RMA?
To apply RMA, users can apply RMA directly on AIC official website:https://www.aicipc.com/jp/RMAForm-Original/RMA; or users can contact with AIC Sales to submit the RMA request. Further RMA policy, please visit: https://www.aicipc.com/jp/RMAForm-Original/RMA
Whom do I contact with for technical support?
For technical support, please submit service ticket via firstname.lastname@example.org; or contact with local FAE for technical support.
Whom do I contact with for ODM/OEM project?
For ODM/OEM project, please contact with AIC Sales directly for more information. (https://www.aicipc.com/jp/service/100-1301)
What Operating Systems (OS) are supported on AIC product?
Users can refer to each product’s AVL to check Operation Systems compatibility.
What HDDs are supported on AIC JOBD?
User can refer to AIC JOBD HDD AVL for various selections. ( https://www.aicipc.com/jp/page/96-115)
How do I get support from AIC?
For general support, users can go on AIC official website to fill out Contact Form and tell us how we can help you: https://www.aicipc.com/jp/service/100-1301
Is my M.2 SSD supported on AIC product?
Yes. M.2 SSD can be used on AIC products with onboard NGFF(M.2) M key support SATA/PCIe x4; however, to use M.2 SSD for bootable device, it supports on Intel Purley platform only.
Why the Adaptec SAS RAID degrade/offline after system shutdown/reboot on AIC Storage Servers?
This is a compatibility issue between the Adaptec SAS Card and AIC Storage Server, and requires customized EOB firmware to fix the problem. Please contact with AIC support directly for more information (email@example.com).
Where can I download the latest BIOS/BMC firmware for HA401-LB?
Please download the latest BIOS/BMC firmware from:
How to update BIOS/BMC on HA401-LB?
Please refer to the BIOS/BMC section in user manual for instruction.